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This hotel exceeded our expectations. This is our 3rd stay at this hotel and it remains the top of our list of favourite hotels. It is immaculately clean and has a relaxed, calming vibe. The room is immaculately cleaned twice a day and there’s always a small gift left for guests at the bedside in the evening. The bed is extra large and super comfy. The food at the restaurants is 1st class.The Staff are always very friendly and accommodating. Also a special thank you to Subrat and his colleagues Christian, Richard for their care and service throughout our stay. Particularly at breakfast! We highly recommend this hotel. If you’re after a week of relaxation, tranquility and that little extra spoiling then this is the place for you!! This place gets 10/10!
Bala
Juni 2025
Food was great! But more importantly staff were kind and very helpful. Particularly the restaurant staff Jowel, Divine, Kabir, Christian, Richard, Subrat, Surya, Asha, and Hope were amazing. Eymen at the door was always welcoming.
Yusuf
Agustus 2025
Historical hotel entirely renovated, a perfectly well oiled machinery that provides unmatched value in Abu Dhabi. After many years of roaming around, I made this my home away from home in the UAE (especially in Abu Dhabi), turning away from fancier places like the Conrad ETIHAD Towers that has become overpriced since it’s not JUMEIRAH anymore, or the new RIXOS which has been an enormous disappointment (other review to follow on the RIXOS). The staff is always helpful, efficient and smiling -the latter, happy employees, being to me, a telltale sign of a well managed property-.
Jf
Mei 2024
Everything was wonderful. The hotel, the beach with turquoise water, the restaurant with super good food. The staff at the restaurant was very kind, we thank them for the impeccable service especially to Aiuito, Christian, Edna and Surya
Orban
Januari 2025
Friendliness and helpfulness of all staff members was exceptional beyond any expectations. Nice room, good space, very family- and kids-friendly atmosphere. Executive lounge has nice food and drinks to offer, special thanks to Karan. Also, many thanks for allowing us to have a late checkout - extremely helpful with a late night flight! All in all - great experience, thank you very much. A couple of negative impressions listed below are just to take not of and not to downgrade.
Marat
Agustus 2025
The service at the front desk was exceptional - thanks for the help with the bags! Everyone I crossed paths with at the hotel/beach clubs and breakfasts/dinners was extremely friendly and helpful, always with a smile, which was very nice. Incredibly varied and delicious breakfast and dinner. The room was cleaned every day and was very clean. I really liked the location of the hotel. There are plenty of places nearby to walk around in the evening. I would love to come to this hotel again. The sunbeds on the beach are a bit worn out. But by the pool it is very comfortable to lie down and it is very good that there is a separate pool for adults.
Alina
Januari 2024
Subrat is very hospitality!!and also Christian Richard and also Chef Narayan and chef Ashok helpful during our breakfast reception also helped me a lot because off language problem
Masayuki
Juli 2025
Everything perfect specialy the waves pool and lazy river and all the pools were so clean and perfect
Dalal
Juli 2025
The staff were lovely and wonderful with my 9 month old baby (shout out to Sanjitha!) They arranged for us to have two rooms with a door in-between - very helpful when transporting our baby in the early morning to spend time with his grandparents in the room next door. I think this is called a family room? Khat on front desk was also super helpful and made it seamless in helping me courier some important documents. My in-laws and I LOVED the West Bay beach club activities including, but not limited to: The lazy river, kids pool and beach. The underground tunnel to get there was not a big deal to walk under AND as it is underground it saves you walking in the hot sun. Takes approx 5 mins to walk from hotel to the Beach Club. There is a ramp if you have a pushchair. I enjoyed my morning walk to Nation Towers (5 mins from the hotel) to get a nice coffee. My husband loved being able to smoke his cigars in the West Bay Lounge too. So in short, my whole family was very happy.
Jessica
Maret 2025
Great hotel. Great view from the beach. The children were fascinated by the pools. They had a lot of fun in the wave pool. The restaurant on the beach had a great beach design, and the food was extremely delicious. The staff was extremely polite and supportive in our every wish. And the Jazz bar left us with great experiences. Everything was gorgeous!
Teodora
Juli 2024
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